Neat Frame Wall Mount

• Supports the Neat Frame device

• Includes hardware to secure Neat Frame to the wall mount

• Black powder finish

• TAA-Compliant

At iCartTX, our standard shipping method is Dock-to-Dock, unless otherwise requested. It is the customer’s responsibility to select the correct shipping method based on their facility’s receiving capabilities. iCartTX is not responsible for additional charges related to re-delivery, service changes after freight has left our dock, or refusal to accept delivery due to incomplete receiving information.

We provide tracking information for all shipments, and whenever possible, orders will ship the following business day via standard freight, or the same day for overnight shipments. iCartTX is responsible for any shipping errors resulting from not following the instructions listed on the purchase order (PO). Please note that all special shipping requirements must be included on the PO, not sent in a separate email.

Shipping Options

Dock-to-Dock:The most cost-effective method. Freight ships from our dock to the customer’s dock, and the customer is responsible for unloading the freight from the truck.

Lift Gate Service:For locations without a receiving dock. The driver will use a lift gate to lower the freight to ground level. The customer is responsible for moving the freight inside their facility.

Inside Delivery:The driver will move the freight off the truck and deliver it just inside the customer’s dock area or main entrance. Customers must specify if they require dock or lift-gate service.

White Glove Service:The delivery team will bring the freight to the specified location within the building, unpack it, and remove packing materials. Customers must specify the correct service type (dock-to-dock or lift gate).

Please note: If delivery involves delicate or high-value flooring, customers should prepare accordingly. Pallet jacks are used during delivery, and it is the customer’s responsibility to ensure the flooring is protected. A little preparation goes a long way.

Receiving Freight

Upon delivery, please inspect all shipments immediately before signing the delivery receipt. Open, count, and check for any visible damage.

If a box appears damaged, note it on the delivery receipt.

If the product itself has visible damage, refuse the shipment and notify us.

Taking digital photos of the damaged packaging or product helps speed up the investigation.

Please note: Failure to record visible damage at the time of delivery indicates acceptance of the product in good condition and releases iCartTX from any liability related to shipping damage.

Noted Damage

If damage is noted on the delivery receipt, or if you refuse a shipment due to visible damage, please contact iCartTX immediately at support@icarttx.com.We will arrange a replacement and handle the claim with the carrier.

If you choose to keep the damaged product, retain all packaging for possible carrier inspection and include photos of the product and packaging to assist in resolving the claim.

Concealed Damage

If damage is discovered after the carrier has left, it is considered concealed damage.Please report all concealed damage to support@icarttx.com within 5 business days of delivery.Keep all packaging materials in case the carrier requires an inspection, and include photos of the damage when reporting.

Shortages

Any missing items or product shortages must be reported to support@icarttx.com within 5 days of delivery.

Return Window

iCartTX will accept qualified and conforming requests for product exchanges or refunds within 15 days of the original purchase date.

General Guidelines

To qualify for return, all products require a Return Merchandise Authorization (RMA) Number prior to being returned. Products must be 100% complete, in the same condition as when sold, and in the original packaging provided by the manufacturer. All packing materials, manuals, accessories, and documentation must be included. Items that were assembled after purchase cannot be returned. All returns will be inspected, and products found to be non-conforming may be rejected or subject to a restocking fee at iCartTX’s discretion.

Bundles

Items purchased as part of a bundle are subject to the return guidelines for each individual item as specified in its listing and these terms.

Non-Qualified Returns and Restocking Charges

Returns that do not meet the qualifications or are non-conforming are not covered under this policy. If returned, such products may be rejected or subject to a restocking and/or repackaging fee of up to 25% at iCartTX’s discretion.

Return Procedure

All returned products, including replacements for incorrect shipments or defective items, will be inspected to determine eligibility. Ensure the product meets the above guidelines to avoid delays or denial of the return. iCartTX reserves the right to charge a restocking fee of up to 25% for any non-conforming products that are accepted. Return processing may take up to 5 business days from receipt.

Inspection Criteria

Products must be in the original manufacturer’s packaging and shipped securely. Products must be complete with all certification labels (UL listing, capacity, brand name, UPC code) intact and untampered. Part numbers must match the package or invoice. Products must be free from damage, including dents, scratches, cracks, abuse, defacement, or missing screws, fasteners, or seals.

Return Authorization Number

Returns will not be accepted without a valid RMA Number. You may request an RMA within 15 days of the original purchase date, including for incorrect shipments. RMA numbers expire after 15 days, and any product returned without a valid or expired RMA may be rejected or subject to a restocking fee at iCartTX’s discretion.

Return Shipping

For your protection, iCartTX recommends insuring your return and using a traceable carrier with delivery confirmation. iCartTX is not responsible for items lost or damaged in transit. Customers are responsible for postage and handling charges, which are non-refundable. At iCartTX’s discretion, shipping charges for the return or exchange of defective products within the U.S. may be reimbursed.

Important Note

If a returned product does not meet the requirements described above, iCartTX will document the condition and provide a detailed explanation. The product will be deemed ineligible for return and sent back to the customer. If iCartTX decides, at its discretion, to accept a non-qualified return, a restocking and/or repackaging fee of up to 25% may be applied.