Refund Policy

Return Window
iCartTX will accept qualified and conforming requests for product exchanges or refunds within 15 days of the original purchase date.

​

General Guidelines
To qualify for return, all products require a Return Merchandise Authorization (RMA) Number prior to being returned. Products must be 100% complete, in the same condition as when sold, and in the original packaging provided by the manufacturer. All packing materials, manuals, accessories, and documentation must be included. Items that were assembled after purchase cannot be returned. All returns will be inspected, and products found to be non-conforming may be rejected or subject to a restocking fee at iCartTX’s discretion.

​

Bundles
Items purchased as part of a bundle are subject to the return guidelines for each individual item as specified in its listing and these terms.

​

Non-Qualified Returns and Restocking Charges
Returns that do not meet the qualifications or are non-conforming are not covered under this policy. If returned, such products may be rejected or subject to a restocking and/or repackaging fee of up to 25% at iCartTX’s discretion.

​

Return Procedure
All returned products, including replacements for incorrect shipments or defective items, will be inspected to determine eligibility. Ensure the product meets the above guidelines to avoid delays or denial of the return. iCartTX reserves the right to charge a restocking fee of up to 25% for any non-conforming products that are accepted. Return processing may take up to 5 business days from receipt.

​

Inspection Criteria
Products must be in the original manufacturer’s packaging and shipped securely. Products must be complete with all certification labels (UL listing, capacity, brand name, UPC code) intact and untampered. Part numbers must match the package or invoice. Products must be free from damage, including dents, scratches, cracks, abuse, defacement, or missing screws, fasteners, or seals.

​

Return Authorization Number
Returns will not be accepted without a valid RMA Number. You may request an RMA within 15 days of the original purchase date, including for incorrect shipments. RMA numbers expire after 15 days, and any product returned without a valid or expired RMA may be rejected or subject to a restocking fee at iCartTX’s discretion.

​

Return Shipping
For your protection, iCartTX recommends insuring your return and using a traceable carrier with delivery confirmation. iCartTX is not responsible for items lost or damaged in transit. Customers are responsible for postage and handling charges, which are non-refundable. At iCartTX’s discretion, shipping charges for the return or exchange of defective products within the U.S. may be reimbursed.

​

Important Note
If a returned product does not meet the requirements described above, iCartTX will document the condition and provide a detailed explanation. The product will be deemed ineligible for return and sent back to the customer. If iCartTX decides, at its discretion, to accept a non-qualified return, a restocking and/or repackaging fee of up to 25% may be applied.

​