Shipping Policy

At iCartTX, our standard shipping method is Dock-to-Dock, unless otherwise requested. It is the customer’s responsibility to select the correct shipping method based on their facility’s receiving capabilities. iCartTX is not responsible for additional charges related to re-delivery, service changes after freight has left our dock, or refusal to accept delivery due to incomplete receiving information.

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We provide tracking information for all shipments, and whenever possible, orders will ship the following business day via standard freight, or the same day for overnight shipments. iCartTX is responsible for any shipping errors resulting from not following the instructions listed on the purchase order (PO). Please note that all special shipping requirements must be included on the PO, not sent in a separate email.

 

Shipping Options

• Dock-to-Dock: The most cost-effective method. Freight ships from our dock to the customer’s dock, and the customer is responsible for unloading the freight from the truck.

• Lift Gate Service: For locations without a receiving dock. The driver will use a lift gate to lower the freight to ground level. The customer is responsible for moving the freight inside their facility.

• Inside Delivery: The driver will move the freight off the truck and deliver it just inside the customer’s dock area or main entrance. Customers must specify if they require dock or lift-gate service.

• White Glove Service: The delivery team will bring the freight to the specified location within the building, unpack it, and remove packing materials. Customers must specify the correct service type (dock-to-dock or lift gate).

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Please note: If delivery involves delicate or high-value flooring, customers should prepare accordingly. Pallet jacks are used during delivery, and it is the customer’s responsibility to ensure the flooring is protected. A little preparation goes a long way.

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